Privacy Policy

We may collect information you provide directly, such as your name, company name, email address, phone number, WhatsApp number, job title, login details, billing details, support requests, and content you create or upload in the platform.

We may also collect technical and usage information automatically, including IP address, browser, device, operating system, language settings, timestamps, page interactions, error logs, and security events.

If you connect third-party services such as WhatsApp Business, Meta, Google, payment providers, or integrations, we process the account, message, contact, or configuration data you authorize us to access.

• Create and manage accounts, organizations, users, and permissions.
• Provide inbox, broadcast, automation, AI assistant, analytics, and other EZChat features.
• Process payments, invoices, plan changes, and account notices.
• Provide support, troubleshooting, security monitoring, and product improvement.
• Send product updates, marketing, or event communications where permitted.
• Comply with legal, regulatory, accounting, tax, dispute, and abuse-prevention obligations.

We may use cookies, local storage, pixels, or similar technologies to keep you signed in, remember preferences, analyze website performance, detect security risks, and improve the product experience. You may block or delete cookies through your browser settings, but some features may not work properly.

We do not sell personal information. We share information only where needed with service providers, payment processors, cloud and storage providers, communication platforms, analytics tools, professional advisers, or legal and regulatory authorities.

Third-party providers may process information only under our instructions or their applicable terms. If you connect EZChat to another platform, that platform may also process data under its own privacy policy.

To provide cloud services, information may be processed or stored outside Hong Kong. We use reasonable contractual, technical, and organizational measures to protect information during transfer and storage.

We retain information only for as long as needed to provide the services, perform our agreements, comply with legal obligations, resolve disputes, and maintain security. When information is no longer needed, we delete, anonymize, or securely isolate it.

We use reasonable technical and organizational safeguards, including access controls, encryption, logging, backups, and security reviews, to reduce the risk of unauthorized access, disclosure, alteration, or loss.

No internet transmission or electronic storage method is completely secure. You are responsible for protecting your login credentials and granting account access only to appropriate users.

Depending on applicable law, you may request access, correction, deletion, restriction, export, or objection to our processing of your personal information. You may also unsubscribe from marketing emails or update account preferences.

If your account is managed by your company or organization, some requests may need to be handled by your organization administrator.

EZChat is not intended for children. We do not knowingly collect personal information from people below the legal age in their location. If you believe we have received such information, please contact us.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date.

For questions about this policy or your data rights, contact us at support@ezchat.io.